ehealth medicare review searches have surged among seniors exploring online plan comparisons. eHealth, Inc. is one of the largest online health insurance brokerages in the United States. The company was founded in 1997 in Mountain View, California. It completed the first-ever online health insurance sale in America. Today, eHealth partners with approximately 170 insurance carriers.
The platform operates in all 50 states and Washington, D.C. Seniors can compare Medicare Advantage, Medigap supplement, and Part D plans side by side. As a licensed broker, eHealth does not underwrite its own policies. Instead, it connects beneficiaries with major carriers like Aetna, Humana, Cigna, and UnitedHealthcare. This ehealth medicare review examines the platform’s services, ratings, plan options, and overall value for Medicare enrollees.
eHealth Overview and Financial Strength
eHealth, Inc. trades publicly on the NASDAQ under the ticker EHTH. The company went public in 2006 at $14 per share. Its corporate headquarters are in Santa Clara, California. eHealth also maintains offices in Indianapolis, Gold River, Salt Lake City, and Austin. Over nearly three decades, the company has helped millions of Americans find health coverage online.
However, it is important to understand that eHealth is a broker, not an insurance carrier. As a result, eHealth does not hold its own AM Best financial strength rating. It also does not receive its own CMS Star Ratings. Those ratings belong to the individual carriers whose plans eHealth sells. For example, many Medicare Advantage plans available through eHealth carry 4-star or 5-star CMS ratings. The underlying carriers typically hold AM Best ratings of A or A+.
eHealth holds an A+ rating from the Better Business Bureau. On Trustpilot, eHealth Medicare has earned a 5-star rating from over 22,000 customer reviews. Any ehealth medicare review should note this important distinction between broker ratings and carrier ratings. The table below summarizes the available rating information for eHealth.
| Rating Source | Score / Grade |
|---|---|
| AM Best (Carrier Rating) | N/A — Broker, not a carrier (underlying carriers rated A to A+) |
| CMS Star Rating | Varies by plan (many plans rated 4 to 5 stars) |
| NAIC Complaint Ratio | N/A — Broker, not a carrier |
| BBB Rating | A+ |
| Trustpilot (Medicare) | 5 / 5 stars (22,000+ reviews) |
| JD Power | Not individually rated (broker marketplace) |
Ehealth Medicare Review: Medicare Plan Options
eHealth offers access to a wide range of Medicare products through its marketplace. Medicare Advantage plans are available in HMO, PPO, and PFFS formats. Many of these plans include Part D prescription drug coverage bundled in. Special Needs Plans are also available for dual-eligible beneficiaries. In most cases, shoppers can find multiple plan options in their zip code.
The platform also lists Medicare Supplement insurance plans, commonly called Medigap. Beneficiaries can compare standardized plans including Plan A, Plan B, Plan C, Plan D, Plan F, Plan G, Plan K, Plan L, Plan M, and Plan N. According to medicare.gov, up to 10 standardized Medigap plans are available in most states. Plan G and Plan N are typically the most popular choices for new enrollees. eHealth displays quotes from multiple Medigap carriers for easy comparison.
Part D prescription drug plans round out eHealth’s Medicare offerings. Beneficiaries can enter their specific medications and pharmacy preferences. The platform then ranks Part D plans by estimated annual drug cost. This ehealth medicare review found the drug comparison tool to be a standout feature. It helps seniors avoid costly coverage gaps during the donut hole period.
eHealth Medicare Rates and Enrollment
eHealth does not charge beneficiaries for its comparison services. The company earns commissions from insurance carriers when a user enrolls. As a result, using eHealth is completely free for Medicare shoppers. Rates displayed on the platform come directly from the carriers themselves. eHealth does not mark up premiums or add broker fees.
Enrollment through eHealth can happen entirely online. Beneficiaries enter their zip code, age, and coverage preferences to start. The platform then generates a list of available plans with pricing. For example, during the Annual Enrollment Period from October 15 through December 7, seniors can switch Medicare Advantage or Part D plans. The Medigap Open Enrollment Period begins when a beneficiary first enrolls in Part B. eHealth’s tools are especially useful during these enrollment windows.
Licensed insurance agents are also available by phone at 1-888-407-7044. Agents can walk beneficiaries through plan options one on one. In a recent ehealth medicare review of enrollment data, eHealth reported noteworthy results. Its AI-powered voice agent improved enrollment conversion rates to 24.8 percent. That compared to 22.3 percent for traditional screening methods. Beneficiaries who comparison-shopped for 2026 plans saved an average of $1,676 per year.
eHealth Additional Benefits and Perks
Many Medicare Advantage plans available through eHealth include benefits beyond Original Medicare. These extras vary by carrier and plan type. However, common additional benefits include dental, vision, and hearing coverage. Some plans offer allowances for eyeglasses, dental cleanings, and hearing aids. These perks can save beneficiaries hundreds of dollars each year.
Fitness benefits are another popular Medicare Advantage perk. Approximately 95 percent of Medicare Advantage plans now include a fitness program. SilverSneakers is the most widely recognized option. It provides free gym access at thousands of locations nationwide. Some plans also offer over-the-counter allowances for vitamins and first aid supplies. Meal delivery programs and medical transportation are available through select plans.
Telehealth services have expanded significantly across Medicare Advantage plans. Many plans on eHealth’s marketplace include $0 copay virtual doctor visits. This ehealth medicare review notes that these extras are not available with Original Medicare alone. Beneficiaries who want dental, vision, and fitness perks typically need a Medicare Advantage plan. Retirees should also review other insurance coverage alongside their Medicare choices. For instance, you can compare home insurance rates at Home Insure Guide to make sure your homeowners policy keeps pace with your retirement budget.
eHealth Claims Process and Customer Service
Because eHealth is a broker, it does not process insurance claims directly. Claims are handled by the carrier that underwrites your chosen plan. For example, if you enroll in a Humana Medicare Advantage plan through eHealth, Humana handles all claims. eHealth’s role typically ends after enrollment is complete. However, eHealth does offer post-enrollment support for billing and coverage questions.
Customer service is available through multiple phone lines. The Medicare support line at 1-888-407-7044 operates Monday through Friday, 6 a.m. to 6 p.m. Pacific Time. A separate Customer Care Center is available at 833-964-1202. eHealth also has a Member Advocate team at 1-844-964-1713 for escalated issues. Online chat support is available on the website during business hours.
This ehealth medicare review found mixed customer service feedback overall. Positive reviews praise individual agents for their patience and product knowledge. On Trustpilot, eHealth Medicare holds a 5-star rating from over 22,000 reviews. However, some customers report wait times exceeding 30 minutes during peak periods. Others have complained about aggressive follow-up calls after requesting a quote. The medicare.gov Plan Finder tool can help you verify your specific plan’s star rating before enrolling.
Pros and Cons of eHealth Medicare Plans
Pros:
- Access to approximately 170 insurance carriers across all 50 states and Washington, D.C.
- Free side-by-side comparison for Medicare Advantage, Medigap, and Part D plans
- BBB A+ rating and over 22,000 positive Trustpilot reviews for Medicare services
- Licensed agents available by phone plus AI-powered enrollment assistance
Cons:
- Not an insurance carrier — cannot resolve claims disputes or network issues directly
- Some customers report aggressive follow-up calls and texts after requesting quotes
- Customer service wait times can exceed 30 minutes during peak enrollment periods
Overall, this ehealth medicare review finds that the pros outweigh the cons for most Medicare shoppers. The platform’s comparison tools and carrier selection are among the strongest in the industry. Many Medicare beneficiaries also carry a life insurance policy to protect their family. You can compare life insurance rates at Life Insure Guide to find affordable coverage alongside your Medicare plan.
Who Is eHealth Best For?
eHealth is best for Medicare beneficiaries who prefer researching plans online. The platform works especially well for seniors comfortable with digital tools. If you value transparency and want to compare dozens of carriers in one place, eHealth delivers. The side-by-side comparison tools make it easy to evaluate costs and coverage gaps quickly.
This ehealth medicare review also recommends eHealth for Annual Enrollment Period shoppers. Beneficiaries who compared plans through eHealth for 2026 saved an average of $1,676 per year. The platform is particularly strong for Medicare Advantage shoppers seeking $0-premium plans. Dual-eligible beneficiaries looking for Special Needs Plans will also find relevant options on the marketplace.
However, eHealth may not suit every Medicare beneficiary. Seniors who prefer face-to-face meetings with a local agent may want a different approach. Those who need ongoing claims help should contact their insurance carrier directly. For straightforward Medigap enrollment, a local independent broker may offer more personalized service. Based on this ehealth medicare review, eHealth earns its strongest recommendation for online plan comparison and Medicare Advantage enrollment.
Frequently Asked Questions
Is eHealth a legitimate company for Medicare plan shopping?
eHealth is a licensed insurance broker that has operated since 1997. The company holds an A+ rating from the Better Business Bureau. It is a legitimate and well-established marketplace for comparing Medicare plans from major carriers across all 50 states.
Does eHealth charge fees for comparing Medicare plans?
No, eHealth does not charge beneficiaries any fees for its services. The company earns commissions directly from insurance carriers. As a result, comparing and enrolling in plans through eHealth is completely free for Medicare shoppers.
What types of Medicare plans can I find through an ehealth medicare review search?
eHealth offers Medicare Advantage HMO and PPO plans, Medigap supplement plans, Part D prescription drug plans, and Special Needs Plans. In most cases, beneficiaries can compare options from dozens of carriers in their area. Plan availability depends on your zip code and county of residence.
Compare More Medicare Insurance Companies
Looking for more Medicare carrier reviews, plan comparisons, and enrollment guides? Browse our complete library of Medicare resources.
Official Sources & Resources
For verified information on Medicare plans, ratings, and enrollment:
- Medicare.gov (Official): medicare.gov
- CMS.gov (Centers for Medicare & Medicaid): cms.gov
- AM Best (Financial Strength Ratings): ambest.com
- NAIC (Complaint Ratios): naic.org
- State Health Insurance Assistance Program (SHIP): shiphelp.org
- Kaiser Family Foundation (KFF): kff.org
Content last reviewed April 2026. If you notice any outdated information, please contact us.